Frequently Asked Questions
Getting Started
How do I create an account?
Click Sign Up and fill in your details. No KYC required.
Is AuctionChai free to use?
Yes, browsing and bidding are free. Sellers pay a small commission.
Bidding & Auctions
How does bidding work?
First, you must order a sample from the lot you're interested in. After receiving and evaluating the sample, you can place bids on that lot. The highest bidder wins when the auction ends.
What is partial bidding?
Bid for specific quantities rather than the entire lot.
Samples & Quality
Why do I need to order a sample before bidding?
Ordering samples before bidding ensures you can evaluate the tea quality firsthand. This protects both buyers and sellers by ensuring informed purchasing decisions. Each lot requires its own sample purchase to unlock bidding.
Payments & Shipping
How is shipping calculated?
Based on distance from seller to buyer location.
When do I pay?
Payment is due within 48 hours of winning an auction.
Selling on AuctionChai
How do I become a seller?
Complete your profile and start creating auctions.